Privacy Policy

    Last updated: December 2025

    Introduction

    Carapis Tax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customs duty calculator and related services.

    Information We Collect

    Personal Information

    • Account Information: Name, email address, company details when you create an account
    • Usage Data: Information about how you use our calculator and services
    • Communication Data: Messages and correspondence with our support team

    Technical Information

    • Device Information: IP address, browser type, operating system
    • Usage Analytics: Pages visited, features used, calculation history
    • Cookies: Small data files stored on your device for functionality and analytics

    How We Use Your Information

    Service Provision

    • Provide and maintain our customs calculator service
    • Process calculations and generate results
    • Improve accuracy and functionality of our AI algorithms
    • Provide customer support and technical assistance

    Analytics and Improvement

    • Analyze usage patterns to improve our services
    • Develop new features and functionality
    • Monitor service performance and reliability
    • Conduct research and development

    Communication

    • Send important service updates and notifications
    • Respond to your inquiries and support requests
    • Provide relevant information about our services
    • Send marketing communications (with your consent)

    Information Sharing

    We Do Not Sell Your Data

    We do not sell, rent, or trade your personal information to third parties.

    Limited Sharing

    We may share your information in the following limited circumstances:

    • Service Providers: Trusted partners who help us operate our services
    • Legal Requirements: When required by law or to protect our rights
    • Business Transfers: In connection with a merger or acquisition
    • Consent: When you explicitly authorize us to share information

    Data Security

    Security Measures

    • Encryption of data in transit and at rest
    • Regular security audits and assessments
    • Access controls and authentication
    • Secure data centers and infrastructure

    Data Retention

    • We retain your information as long as necessary to provide our services
    • You may request deletion of your account and associated data
    • Some information may be retained for legal or regulatory purposes

    Your Rights

    Access and Control

    • Access your personal information
    • Correct inaccurate or incomplete data
    • Request deletion of your account and data
    • Export your data in a portable format

    Communication Preferences

    • Opt out of marketing communications
    • Control cookie preferences
    • Manage notification settings

    International Data Transfers

    Global Operations

    Our services are available worldwide, and your data may be processed in different countries. We ensure appropriate safeguards are in place for international data transfers.

    Compliance

    We comply with applicable data protection laws, including:

    • GDPR (European Union)
    • CCPA (California)
    • Other relevant privacy regulations

    Children's Privacy

    Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

    Third-Party Services

    External Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

    Analytics and Tools

    We may use third-party analytics and tools to improve our services. These services have their own privacy policies.

    Changes to This Policy

    Updates

    We may update this Privacy Policy from time to time. We will notify you of any material changes by:

    • Posting the updated policy on our website
    • Sending email notifications to registered users
    • Displaying prominent notices on our services

    Continued Use

    Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

    Contact Us

    Questions and Concerns

    If you have any questions about this Privacy Policy or our data practices, please contact us:

    Data Protection Officer

    For GDPR-related inquiries, contact our Data Protection Officer at dpo@carapis.com

    Legal Basis (GDPR)

    Processing Grounds

    We process your personal information based on:

    • Contract: To provide our services
    • Legitimate Interest: To improve our services and prevent fraud
    • Consent: For marketing communications and optional features
    • Legal Obligation: To comply with applicable laws

    This Privacy Policy is effective as of the date listed above and applies to all users of Carapis Tax services.