Terms of Service

    Last updated: December 2025

    Introduction

    These Terms of Service ("Terms") govern your use of Carapis Tax's AI-powered customs duty calculator and related services. By accessing or using our services, you agree to be bound by these Terms.

    Service Description

    What We Provide

    Carapis Tax provides an AI-powered customs duty calculator that helps users calculate import duties and taxes for products across 200+ countries. Our services include:

    • Free access to our customs calculator
    • API access for integration with your applications
    • Country-specific customs information
    • Real-time rate updates and calculations

    Service Availability

    • Our calculator is available 24/7 with 99.9% uptime guarantee
    • We strive for 95%+ accuracy in calculations
    • Service may be temporarily unavailable for maintenance

    User Accounts

    Account Creation

    • You may use our calculator without creating an account
    • Account creation is required for API access and advanced features
    • You must provide accurate and complete information

    Account Responsibilities

    • Keep your login credentials secure
    • Notify us immediately of any unauthorized access
    • You are responsible for all activities under your account

    Acceptable Use

    Permitted Uses

    • Calculate customs duties for legitimate business purposes
    • Integrate our API into your applications
    • Access country-specific customs information
    • Use our services for research and analysis

    Prohibited Uses

    • Violate any applicable laws or regulations
    • Attempt to reverse engineer our services
    • Use our services for fraudulent or illegal activities
    • Overwhelm our systems with excessive requests
    • Distribute our data without proper attribution

    Intellectual Property

    Our Rights

    • All content, software, and technology are owned by Carapis Tax
    • Our AI algorithms and calculation methods are proprietary
    • Trademarks and service marks are our property

    Your Rights

    • You retain ownership of your data and calculations
    • You may use our API results in your applications
    • Proper attribution is required when using our data

    Data and Privacy

    Data Collection

    • We collect usage data to improve our services
    • Personal information is handled according to our Privacy Policy
    • Calculation data may be used to improve accuracy

    Data Accuracy

    • We strive for accuracy but cannot guarantee 100% precision
    • Rates and regulations change frequently
    • Users should verify critical calculations independently

    API Usage

    Rate Limits

    • Free tier includes reasonable usage limits
    • Paid plans offer higher rate limits
    • Excessive usage may result in temporary restrictions

    API Terms

    • API access requires account creation
    • API keys must be kept secure
    • We may modify API endpoints with notice

    Payment and Billing

    Free Services

    • Basic calculator access is free
    • No credit card required for free features
    • Free tier includes reasonable usage limits

    Paid Services

    • API access and advanced features require payment
    • Billing is handled by secure third-party processors
    • Prices are subject to change with notice

    Refunds

    • We offer refunds within 30 days for paid services
    • No refunds for API usage or data access
    • Refunds are processed within 5-7 business days

    Service Limitations

    Accuracy Disclaimer

    • While we strive for accuracy, we cannot guarantee 100% precision
    • Customs regulations change frequently
    • Users should verify critical calculations independently
    • We are not liable for decisions based on our calculations

    Availability

    • We aim for 99.9% uptime but cannot guarantee uninterrupted service
    • Maintenance may cause temporary outages
    • We will provide notice for scheduled maintenance

    Data Limitations

    • Our data is sourced from public government sources
    • We cannot guarantee completeness of all country data
    • Some countries may have limited or outdated information

    Liability and Disclaimers

    Limitation of Liability

    • Our liability is limited to the amount paid for our services
    • We are not liable for indirect, incidental, or consequential damages
    • We are not liable for decisions made based on our calculations

    Disclaimers

    • Our services are provided "as is" without warranties
    • We disclaim all implied warranties
    • We are not responsible for third-party data sources

    Termination

    User Termination

    • You may stop using our services at any time
    • Account deletion will remove your data
    • API access will be immediately revoked

    Service Termination

    • We may terminate service for violations of these Terms
    • We will provide notice for service discontinuation
    • Refunds will be provided for prepaid services

    Changes to Terms

    Updates

    • We may update these Terms from time to time
    • Material changes will be communicated via email
    • Continued use constitutes acceptance of changes

    Notification

    • Users will be notified of significant changes
    • Changes take effect 30 days after notification
    • Users may terminate service if they disagree with changes

    Governing Law

    Jurisdiction

    • These Terms are governed by the laws of [Jurisdiction]
    • Disputes will be resolved in [Court Location]
    • International users are subject to local laws

    Dispute Resolution

    • We prefer to resolve disputes amicably
    • Mediation may be required before legal action
    • Small claims court is available for eligible disputes

    Contact Information

    Support

    • Email: support@carapis.com
    • Documentation: docs.carapis.com
    • Live chat available on our website

    Legal Inquiries

    Severability

    If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

    Entire Agreement

    These Terms constitute the entire agreement between you and Carapis Tax regarding our services.

    These Terms of Service are effective as of the date listed above and apply to all users of Carapis Tax services.